PAYMENT

HOW CAN I PAY FOR MY ORDERS?

You may pay with a debit or credit card as well as with your Paypal or Amazon Pay account. Your card will be charged within 3-5 business days of shipping your product.  

We accept the following as a form of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal

DO YOU STORE CREDIT CARD INFORMATION ON FILE?

For security, we do not store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve payment (the difference).

ORDER

HOW DO I PLACE AN ORDER ONLINE?

Ordering on Curvi Angel is quick and easy.

  1. To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
  2. To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
  3. To remove an item from your Shopping Bag, click the wastebasket icon located to the right of the product in your bag. Your Shopping Bag will automatically recalculate your total.
  4. To change the quantity of an item in your Shopping Bag, click "edit" located underneath the quantity.
  5. Click on “Proceed to Checkout” to complete your purchase.

 

I RECEIVED A CONFIRMATION EMAIL.  WHAT IS IT?

This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.

HOW DO PACKAGES APPEAR WHEN SHIPPED?

We respect your privacy and send all packages discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the post carrier or delivery company.

I WOULD LIKE TO CANCEL MY ORDER. WHAT CAN I DO?

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed. Click here to review our returns/exchanges page for more information on how to proceed with a return.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. 

PART OF MY ORDER IS UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE?

We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund.

MY ORDER HAS SHIPPED BUT I CAN’T TRACK IT. HOW CAN I FIND OUT WHERE IT IS?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. Curvi Angel packages typically arrive between two to seven business days. For expedited shipping, an order must be placed before 12pm CST and it will be shipped the same day. Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center.

DOES CURVI ANGEL SHIP INTERNATIONALLY?

Yes! Select International Checkout. 

HOW DO I RETURN/EXCHANGE AN ITEM?

Please see our return policy for details.

 

PROCESSING

HOW SOON WILL MY ORDER BE SHIPPED?

Orders are processed within 2 - 5 business days (Monday through Friday, excluding holidays).

I ORDERED ON A WEEKEND AND/OR HOLIDAY. WHEN WILL MY ORDER BE PROCESSED?

Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

WHAT IF I ORDERED WITH EXPEDITED SHIPPING?

If you have purchased overnight or 2-day shipping and placed your order before 12pm CST, it will be shipped the same business day. If the order was placed after 12pm CST or on a weekend/holiday, it will be processed the next business day

SHIPPING

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

If your order is in stock, it usually takes between 2 and 10 business days depending on your proximity to Chicago.

For UPS Ground shipping, please allow 2 to 6 business days to receive your order. We will ship the order the same day if we receive it on a business day before 12pm CST. You can get a more accurate shipping time by entering the 60804 zip code into the UPS ground map: click here for map.

If you ordered next day or second day delivery, your item will arrive either the next business day or the second business day after shipment. Please note that if you ordered after 12pm CST, your order will not be shipped until the next business day.

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center.

HOW CAN I FIND OUT WHERE MY PACKAGE IS?

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. 

MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?

If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center M-F from 9:30AM to 4PM CST by sending an email to info@curviangel.com.

PRODUCT

HOW DO I CHOOSE THE BEST SHAPEWEAR OR CINCHER FOR ME?

If you have questions or need further advice on choosing a shaper, feel free to contact us directly at info@curviangel.com with your questions. We’re here to help!

 

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?

Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.

 

SIZING

I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE?

No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.

HOW DO I KNOW WHICH SIZE TO BUY?

 Each product has it's own sizing and it's best to review the size chart on each product page. The most important thing to review is waist size. 

WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT?

Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort. 

We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching.

 

I'M IN BETWEEN SIZES. WHAT SHOULD I DO?

We understand, not all bodies are the same! Here are some simple tips to help you select the right shapewear:

Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.

Email: curviangel@gmail.com

WHAT IF MY SIZE ISN'T AVAILABLE?

Oops, we're sorry – it might be temporarily out of stock, but don't lose hope! Click "Notify Me When Available" and we'll email you when your size is back in stock.

 

 

 

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